Allow sub-users to access the Ticketing System
I was hoping Caspio can allow sub-users to access the Ticketing System. I am the admin of my caspio account and I'd like to keep it that way.
However, I have a couple of developers who are the ones creating apps for our company. It's a pain for me to be the only point of contact when we have an open ticket with you. From the notification emails of new response, to the email exchange within our internal team.
I understand it might be a bit hard to implement but for the meantime it's okay if all of our users can see the tickets in our account as long as we can track who made a reply.
Thank you for the idea. Users in your accounts can now access to the new Caspio Support Portal to open support tickets for their inquiries.
Pretty crazy how, as a sub-admin, I can completely destroy and cancel my plan and apps, but can't get help through the ticket portal. Absolutely insane lol
James Powell commented
Allowing more than just the admin user to submit and read support tickets. This makes it very difficult to scale if support requests need to funneled through a single account.
I also agree that this would be helpful. Hopefully this comment puts a bump on it to make it seen again.
I also agree. As a sub-user Admin I can pretty much do everything else, including update Billing info. Would really be nice to have the ability to submit tickets where we experience issues / outages and track them just like our account owner without having to go through Chat or submit from a form where my only tracking is emails.
I want this!
Theodora Crain commented
I agree with this team. This is an important feature, please have it added.