Add an Index by Category/Topic for Help in Community Forum
I use the Community Forum all the time. Sometimes a "key word" search brings up the wrong stuff, or I don't know the right "term" for the help I need. If you set up a directory/index by categories or topics (just like you've done on this Ideabox or your Help documentation pages) it will help users navigate what they need and reduce the number of customer support tickets and incident calls.
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Doreen
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